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Client Communication - The Difficult Conversation

August 26th 2026

August 26th 2026

This session will explore the ‘anatomy’ of difficult conversations and the mindsets which makes them difficult and awkward in the first place. By knowing the common responses to each mindset, we are better able to navigate them without causing irrevocable damage to the relationship.

Target Group

All employees at the clinic. 


Speaker

With Brian’s background and daily work as a veterinarian, combined with his Master’s degree in Psychology, he provides practical tools that directly relate to your everyday work in a veterinary clinic. Brian explains with empathy and humor, sharing valuable examples drawn from his many years of experience in veterinary practice.

Catering

Lunch and Snacks are included

Language

English

PLEASE NOTE: Photos may be taken during the course for use for marketing. Please let us know if you do not wish to be included in the photos.

The price does NOT include accommodation.
DKK 2,500

Additional 25% moms will be applied at checkout.